FAQS - Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?

To avoid storage costs we work directly with our manufacturers and therefore have no intermediaries.

We currently ship worldwide. Shipping time varies by location. These are our estimates:

• United States: 14-30 business days

• Canada & Europe: 10-20 business days

• Australia & New Zealand: 10-30 business days

• Mexico, Central America & South America: 15-30 business days

*This does not include our 2-5 day processing time*

We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

HOW CAN I TRACK MY PACKAGE?

You can track the progress of your order in the "track my package" tab at the bottom of the site.

HOW MUCH DOES DELIVERY COST?

We deliver our products worldwide. All of our deliveries are FREE (except for DOM-TOM) and there is no minimum order amount required.

MY ORDER IS NOT COMPLETE

If your order includes several items, they may be sent in separate packages, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

I DID NOT RECEIVE MY ORDER

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery, Apron Central® will take care of any problem for you. The satisfaction of our customers is our priority. We don't send the fault back to the carrier and leave you to "fend for yourself". We assume full responsibility by immediately sending you a new parcel at our expense.

Do not hesitate to contact us by email at contact@aproncentral.com: our team will do its utmost to meet your expectations.

CAN I CHANGE MY ORDER?

When your order has been placed, you unfortunately cannot modify it.

CAN I CANCEL MY ORDER?Unfortunately, it is not possible to cancel an order that is being processed.Do not hesitate to contact us by email at contact@aproncentral.com: our team will do its best to meet your needs!

I WOULD LIKE TO RETURN AN ITEM

We are only able to accept a return if there is a manufacturing defect.

Our products undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the damages or faulty apron to contact@aproncentral.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

MY APRON IS TOO SMALL

All of our items come with a size guide to avoid this kind of inconvenience to our friendly customers. Our team made sure to measure each apron and to add the corresponding measurements in each description. Therefore, the buyer assumes full responsibility for products that are too small / large.

WHAT PAYMENT METHODS DO YOU ACCEPT?

our security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit Cards

Our online payment services :

Paypal*

Shopify Payment*

*Paypal - PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.

*Shopify Payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.

IS MY INFORMATION SECURE?

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and to protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

HOW I DO ORDER PRODUCT?

We make your shopping experience as easy as poCan I cumulate my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
I have received an import tax
Aproncentral ships its products all over the world in all legality. Even if it is unlikely that you will receive an import tax, the buyer is responsible for those of his country and we decline all responsibility.
Bulk Order
If you wish to order in bulk, please send an e-mail to our team at contact@aproncentral.com.

You select the desired product(s)

Click on "add to cart".

Click on the shopping cart icon in the top right corner (your "shopping cart") to finalize your order.

CAN I CUMULATE MY DISCOUNT CODES?

No. Except in exceptional cases, we only accept one discount code per order.

I HAVE RECEIVED AN IMPORT TAX

Aproncentral ships its products all over the world in all legality. Even if it is unlikely that you will receive an import tax, the buyer is responsible for those of his country and we decline all responsibility.

I HAD AN EXCHANGE/CONVERSION FEE

Apron Central is a Canadian company and its head office is located in Canada. Depending on your country, your bank and your banking package, it is possible that there may be a small exchange fee that applies to your order.

Don't worry: this is completely normal, we also pay for them on our side and unfortunately we cannot withdraw them. Rest assured, these are minimal and are easily compensated for by the free shipping we offer!

BULK ORDER

If you wish to order in bulk, please send an e-mail to our team at contact@aproncentral.com.